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We have a 30 day return policy from the time you receive your merchandise.

100% of your purchase price will be refunded, provided the conditions below are met. There is no refund for shipping and handling charges.

We must be notified of a return/exchange within 10 days after you receive your order.

A 10% re-stock fee may be charged on returns (held on refund) that are not due to our error.

*If the return is NOT a result of our error and FREE SHIPPING was offered, you will be charged the original shipping expense we incurred shipping your product to you.

We must receive the return merchandise within 30 days of issuing the return authorization.

The returned merchandise must be in new, unused, condition and include all accessories, packaging material, literature, warranty cards, instructions etc. that came with the equipment.

Ship the return with insurance. We cannot be responsible for loss or damage that occurs before the item is returned to us. Therefore, the insurance is for YOUR protection.

Most of our fountains will have a 40% restocking fee. This is due to the special care, insurance, handeling and shipping fees related.